How to establish a wholesale account - A resale certificate is required. Please take time to read policy.
The theme pieces do very well, especially seasonal ones. Fused collars, matching bracelets and earrings do extremely well for someone who wants something different and dramatic. Customers usually buy one piece and get so many compliments, they start collecting. The most typical comment is, "Where did you get that?"
If you give me your customer profile, I can put an order together for you that would fit that profile. Special orders using your themes are also available. We can also help with your order by recommending best sellers. If you have any questions, call our studio 850.894.1141, or ask by email.
We do have our customers happiness foremost in our business, but the very nature of handmade to order requires that we have a few guidelines. Please understand that handmade is not cookie cutter, nor is it possible to make a piece and ship it in a couple of days. Please give us enough lead time to get the pieces made, processed and shipped in enough time to meet your needs.
Because of frequent travel, I am not in the studio full time, but you can call the studio and leave a message if no one is there. Someone will call you back within a few days.
Our payment policy is that no order will be started or made without payment information.
WHOLESALE ORDER FORM
Wholesale pricing on the web site:
I use the Keystone pricing method for wholesale customers which is 1/2 of retail. The numbers at the end of the part number are the wholesale price for silver and gold finish. i.e. 1719 would be $17 silver and $19 gold. A startup order is a minimum $250 and must be done with MasterCard, Visa, Discover or American Express. You can place an order using the wholesale order form (after receiving your user ID and password), by telephone, email or fax. Because each piece is hand made on receipt of the order, the typical lead time for first order is 4 to 6 weeks and reorders are shipped ASAP. Keep in mind that the pieces are created at the time of order and take time to produce. We do not maintain any stock.
The web site is my catalog and is updated as new pieces are designed. I also do special designs based on your requirements. Remember that each piece is hand made as ordered and no two are exactly the same. The pieces are fully guaranteed. If your customer has any problems, contact us and I will respond ASAP. No order can be started without credit card information.
Damaged shipments should be reported to us within 48 hours of receipt for proper credit to your account. PLEASE inspect all packages upon delivery for damage and retain packing until damage is assessed. Any defective items will be repaired or replaced. Remember that the items are handmade and variations are to be expected.
Our goal at The Connie Bennett Collection is to make you, our customers, happy. However, due to the time and effort that go into making our handmade stained glass jewelry, the following conditions apply:
Repairs will be done for defective merchandise up to a year from invoice date. After one year, there is a $10 to $15 fee for repairs.
A restocking fee of 10% on all undamaged returned items (within 7 business days of receipt)
A restocking fee of 15% on custom orders (within 7 business days of receipt)
A restocking fee of 15% on any undamaged item returned after 3 months.
Items MUST be regularly cleaned while in your shop as they are silver or gold plated. Items returned dirty and unclean will be charged $10 for re-dipping.
We do not ship items on consignment, therefore we do not accept items returned because they did not sell. Our standard policy on returns is to issue a credit for that account. In any case, we ask that you call us at 850-894-1140 with any problems, questions, or concerns. Customer satisfaction is our number one goal.
All returns MUST have an RA number before it can be accepted.
If you give me your customer profile, I can put an order together for you that would fit that profile. Special orders using your themes are also available. If you have any questions, call our studio 850.894.1140, 706.631.4686 or by email.
Email the following information.
Name of Company
Billing Address - Must have street number and zip code that is on the credit card.
City, State and Zip Code
Credit References (Can be emailed or faxed)
Copy of Resale Certificate (This can be mailed or faxed.)
Credit Card Information: Card Name, Number, Expiration Date, 3 digit code on back of card. Mail or fax along with resale certificate.
Due to concerns about data on the internet, we request that you send your credit card information along with your resale certificate either by telephone, mail or fax. The fax number is 850.894.1141.
Place your order
by email, telephone or fax.
Telephone (850) 894-1140 - fax (850) 894-1141
©2001-Present Connie Bennett